From row to doorstep: the SilkRoadSupply order flow
The full SilkRoadSupply order journey, stage by stage: submit a link, warehouse arrival and QC photos, consolidation, parcel submission, then tracking through to delivery — with what to check at each step.
← Back to overviewThe short version
Every order follows the same rhythm: you place and pay for the order, it arrives and is inspected, you review QC photos and consolidate, then you choose a shipping route and pay freight to your door.
- Order: paste a link or search by name, set options and pay; SilkRoadSupply buys it.
- Warehouse: the seller ships to the warehouse, where items are scanned, checked, photographed and stored free.
- Parcel: select the items you want and submit them together as one parcel.
- Ship: pick a route and pay freight; the cost trues up to the real weight, and you confirm receipt on arrival.
The stage timings shown here are the published ones — always treat your account as the live source.
How to place an order, screen by screen
Four moves turn a find into a paid order.
Find the row
Submit the link
Pay for the item
Wait for arrival
The nine tracked stages — with timings
Fulfilment is broken into nine stages you can follow in your account.
- 1
Order submitted. You place the order and pay.
- 2
Order placed. The agent confirms and buys — the purchase is completed within about 6 working hours of payment.
- 3
Seller shipped. The seller dispatches your item to the warehouse.
- 4
Arrived at warehouse. Incoming orders are scanned into the system within about 48 hours.
- 5
Inspection & storage. Items are quality-checked and shelved within about 24 hours.
- 6
Shipping requested. Consolidate the items you want and submit a parcel.
- 7
Parcel packed. The warehouse packs your parcel within about 24 hours.
- 8
Shipped. Track it in your account. Final cost trues up to the real weight — differences are refunded or charged.
- 9
Delivered & confirmed. Confirm receipt on the Parcel page and you're done.
All of the above is distilled from the official step-by-step guide; your account and official notices are the live source.
What happens at the warehouse
When the seller ships, your order first reaches the warehouse delivery point and is scanned in within about 48 hours; until then you can follow it on your Order page. Once received, the team completes the quality check and shelves your items within about 24 hours. From then on they wait on your Warehouse page — storage is free — until you are ready to ship.
Scanned into the system within about 48 hours and visible on your Order page.
Each item is inspected and photographed within about 24 hours.
Shelved at no cost until you consolidate and ship.
Submitting your parcel
Three steps turn warehouse items into a parcel on its way.
- 1. Select the items you want to send and combine them into a single parcel.
Consolidate
- 2. Add your delivery address, choose a packing method and pick a shipping line.
Enter shipping details
- 3. Apply any coupon, then pay the freight — overpayment is refunded to your balance.
Apply coupons & pay
The warehouse packs your parcel within about 24 hours and hands it to the carrier; tracking then appears on your Parcel page. International shipping is priced on the parcel's final weight, method and destination, so the amount can differ slightly from your estimate — overpayment is refunded to your balance, or the difference is charged. Confirm receipt when it arrives.